Warranty Policy
Effective Date: [17th Oct 2025]
At Avyona Innovations Pvt. Ltd., we value your satisfaction and are committed to providing quality products from trusted brands.
This Warranty Policy explains how warranty claims are handled for both third-party premium brands and Avyona-branded products
purchased through our official website, www.avyona.com.
1. Warranty for Premium Brand Products (Sony, JBL, AKG, etc.)
We are authorized resellers of various premium brands such as Sony, JBL, AKG, and others.
All such branded products come with the manufacturer’s standard warranty.
If you experience any issue or defect, please directly contact the respective brand’s authorized service center
for warranty support, repair, or replacement.
⚠️ Note:
- Warranty claims for these brands cannot be processed by Avyona Innovations Pvt. Ltd.
- Customers should not return these products to us for warranty or service-related issues.
- Warranty terms, duration, and coverage vary by brand and product type — please refer to the brand’s official warranty documentation or website for details.
2. Warranty for Avyona-Branded Products
For products sold under our own brand, such as Avyona or Avyona Frames, we provide a limited warranty against
manufacturing defects in materials or workmanship.
Warranty Period: 10 days replacement policy from the date of delivery.
This warranty covers:
- Manufacturing defects or malfunction under normal usage.
- Faulty materials or workmanship detected upon delivery.
3. What Is Not Covered
This warranty does not cover:
- Damage due to mishandling, misuse, accidents, or unauthorized repairs.
- Normal wear and tear or cosmetic issues.
- Damage caused by power fluctuations or environmental conditions.
- Products without valid proof of purchase (invoice/order number).
4. Warranty Claim Process for Avyona Products
If your Avyona product has a manufacturing defect within 10 days of delivery:
- Contact our support team at hello@avyona.com with your order number, photos, or a short video showing the issue.
- Our team will review the claim and provide instructions for inspection or replacement.
- If verified, we will send a replacement unit or offer an alternative resolution.
Note: Replacement is applicable only within 10 days from delivery.
After this period, repair or service requests will not be eligible under the replacement policy.
5. Warranty Shipping Responsibility
For Avyona-branded products, return shipping instructions will be provided if a replacement is approved.
For premium brand products, all warranty claims must be handled directly through the brand’s service centers —
Avyona Innovations Pvt. Ltd. is not responsible for shipping or handling under brand warranty claims.
6. Limitation of Liability
Our liability is limited to the replacement or repair of Avyona-branded products found defective under this policy.
For premium brand products, liability lies solely with the respective manufacturer as per their warranty terms.
7. Contact Us
For assistance regarding Avyona product warranties, please contact:
📧 hello@avyona.com
📍 Avyona Innovations Pvt. Ltd.
